FAQs ENGLISH

SHOPPING

You can shop atelier boem through our online shop only. If you are interested in buying one of our products, please fill out the request form for the product by using the SEND A REQUEST button. We will then personally contact you about the current delivery time, payment options and any further questions.

 

We believe that traditional atelier work is an amazing way of supporting transparent and conscious production methods. Our products are made to order only, which enables us to use our raw-materials resource-friendly and prevents over-production. Because your order gets produced personally for you, we are able to realise special requests, such as color combinations and length adjustments.

 

After we have finished creating you order, we will let you know via e-mail. Once your order has shipped, you will receive a shipping confirmation e-mail with tracking information. If at any point questions or concerns pop up, please contact us through info@atelierboem.com or use our contact page.

 

In case you want to cancel or change your order, please send us an email at info@atelierboem.com as quickly as possible after we have confirmed your order! However, when we have already started working on order, we cannot guarantee that the order can be changed or cancelled.

SHIPPING & DELIVERY

Free shipping on orders over 100 EUR within Germany!

 

Shipping within Germany (2-3 working days)

DHL Paket:          5,00 EUR

 

Shipping to the EU (5-10 working days)

DHL Paket:          20,00 EUR

 

Everywhere else (2-6 weeks)

DHL Paket:         40,00 EUR

 

All shipments are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist. International shipping is not inclusive of duties and taxes that may apply upon delivery.

RETURNS & EXCHANGES

If you wish to return something, please contact us at info@atelierboem.com.

Items may be returned within 14 days of receipt and must be authorized by us. Refunds will be issued via the original payment method. Please make sure the items are returned in new, unused condition in original packaging. Please note that we can not accept returns on special requested items.

For we are a very small company, we unfortunately can not cover the cost of return shipping. In the unlikely case we send you the wrong item we will exchange your order for free.

PAYMENT

All prices listed in our online shop are final, include 19% tax and do not include shipping costs. After you have filled out the request form, we will personally contact you about your payment options and will clearly communicate the total price of your order. We currently accept Paypal payments and pre-payment via bank transfer. For our returning customers we also accept payments on invoice.

PRODUCT CARE BULLSKIN LEATHER

Our high quality leather only needs little care and naturally features unique characteristics as well as it develops its own marks and patina while using it, so it will become even more special to you. We recommend keeping your leather product away from intensive sun, heat and rain exposure, oils and cosmetics. You can remove light stains by carefully using a clean cloth and a little water. You can care for your product by treating it with special leather care products (leather conditioner or leather cream) once a year, or after you have cleaned it. After cleaning you can provide a wax/ waterproof-spray to repel water and dirt.

If you are not using your product, we advise you to store it in the dust bag it came with (you can also use other breathable fabrics such as an old cotton pillowcase). For our darker leather colors we advise you to avoid intensive contact with light colored fabrics.

PRODUCT CARE SUEDE LEATHER

We recommend keeping your leather product away from intensive sun, heat and rain exposure, oils and cosmetics. Please avoid water to clean our suede leather products. You can use a specific suede leather brush (a soft haired brush works as well) to wipe away dirt. After cleaning you can provide a waterproof-spray to repel water and dirt. If you are not using your product, we advise you to store it in our dust bag (you can also use other breathable fabrics such as an old cotton pillowcase). For our darker leather colors we advise you to avoid intensive contact with light colored fabrics.

PRODUCT CARE CANVAS

You can easily clean your Canvas Tote at home. Just remove the leather handles by unknotting them. Please wash the bag separately in cold, short spin, gentle wash and dry it flat.

GUARANTEE

All boem products are handmade in our studio in Germany. You being happy with your purchase is very important to us. Therefore we will repair any manufacturing defects that could have occurred during production. Our leather skins are unique in its own specific colouring and surface structure. Please be aware that the surface is susceptible to scratchings and marks. Manufacturing defects presented within the first year of use will be considered and repaired for free as soon as possible. For defects that might have occurred upon your fault, we will gladly assist you as well, but we might have to charge you for the reparation.

OUR NAPA LEATHER

Our vegetable tanned napa leather is made by one of the finest tanneries in Germany, who are well known for their eco-friendly and outstanding leather. Located in the southern part of Germany, our tannery combines the traditional craft with highly developed production techniques. They have been approved with some remarkable German and European certifications: Biokreis, IVN and ECARF, ensuring highest quality- and environmental-standards, as well as health-friendly production methods and products.

 

Vegetable tanned leather features amazing characteristics, such as their unique leather structure, their breathability and their lovely soft touch. Because this leather has no synthetic top finish, it will develop a beautiful, personal patina while you use it.

OUR BULLSKIN LEATHER

Our bullskin leather is made by one of the finest tanneries in Germany, who have been operating as a family-owned business for over 100 years and who have specialized on leather for the luxury market. Located in the western part of Germany, this tannery combines the traditional craft with highly developed production techniques. They have also been GOLD-rated by the Leather Working Group, ensuring highest environmental friendly standards.

 

Our bullskin leather features a beautiful colour palette and a lovely smooth touch. The leather surface is dirt-repellant and can be easily cleaned, if necessary.

OUR GOAT LEATHER

Our goat skins come from a renowned tannery in France, that has been in business for over 100 years and whose tanners are true masters of their craft. This tannery has specialized on leather for the luxury market, which is why their leather is being used by some of the most luxurious and prestigious luxury brands and design houses. The tannery is proud to deeply respect and care for their raw materials and the environment by using farm bred animals only and investing in improving water retreatments, waste reduction and recycling.

 

This luxurious leather is scratch resistant and resilient, as well as it is soft and lightweight– a leather made to be used everyday. Also the leather surface is dirt-repellant and can be easily cleaned, if necessary. Our goatskin leather features a beautiful colour palette of 6 different colours.